How to Reactivate an Expired LAZADA Store Registration? Is There a Fee for Reactivation?

LAZADA is a leading e-commerce platform in Southeast Asia, offering sellers access to a broad market. However, some sellers may find that their store registration has expired because they have not logged in for a long time or for other reasons. For these sellers, reactivating the store is a key step toward resuming operations.

I. How do you reactivate an expired LAZADA store registration?

1, Check the store status

Before starting the reactivation process, sellers need to confirm the current status of their store. If the store has been suspended for violations, a prolonged period of inactivity, or other reasons, the reactivation process may be relatively complicated. It is recommended that sellers log in to the LAZADA Seller Center, check whether a specific reason for the suspension is provided, and prepare an appropriate solution accordingly.

2, Log in to the Seller Center

Open the LAZADA Seller Center website and try to log in using the email address and password used during registration.

If you have forgotten your password, you can reset it using the “Forgot Password” feature.

If you cannot log in, your store may have been suspended. In that case, contact LAZADA customer service for further guidance.

3, Submit a reactivation request

Find the “Account Activation” or “Reactivate” option in the Seller Center and submit a request by following the on-screen instructions.

Provide the required documents and information, such as a business license, the legal representative’s ID card, and a store operating plan.

Make sure all submitted materials are genuine and valid to avoid review delays caused by incorrect information.

4, Complete the store review

After the request is submitted, LAZADA will review it. This usually takes 3-5 business days.

During the review, sellers should keep their contact details accessible so the platform can notify them promptly if additional materials are needed.

If the request is approved, the seller will receive a notification that reactivation was successful. If it is not approved, the seller will need to make corrections based on LAZADA’s feedback.

5, Upload SKUs and resume operations

After successful reactivation, the seller needs to upload at least 50 SKUs and wait for the platform’s review.

Once the review is approved, the store can resume operations.

Sellers are advised to optimize their store settings before resuming operations, for example, by updating product information and adjusting pricing strategies, to improve competitiveness.

II. Is there a fee for reactivation?

Lazada storeReactivation is free of charge; no additional reactivation fee is required.

During the initial stage of setting up a store, Lazada does not charge any fees, such as listing fees or monthly fees. Commissions and transaction fees are charged by product category only after a product is successfully sold. In addition, new sellers can enjoy a three-month commission-free promotion.

Other related fees

1, Commission: Lazada charges commissions at different rates depending on the product category, usually between 1%-4%. The specific rate may vary depending on the type of product and sales volume.

2, Goods and Services Tax (GST): As Lazada is an e-commerce platform in Southeast Asia, countries in the region charge applicable taxes on imported products. The specific tax rate varies by country; for example, Malaysia is 6%, Singapore is 7%, Thailand is 7%, Indonesia is 10%, the Philippines is 12%, and Vietnam is 10%.

3, Payment processing fee: 2% of the total amount of each order.

4, Shipping and additional fees: Sellers can choose to use Lazada’s logistics solution or ship orders themselves, and are responsible for the corresponding shipping costs and any potential customs duties.

5, Withdrawal fee: Lazada charges a cash withdrawal fee of approximately 1.2%.

Although reactivating a LAZADA store after its registration expires takes some time and effort, most stores can successfully resume operations as long as sellers submit the required materials and wait patiently for the review. During the reactivation process, sellers should ensure that all information is accurate and maintain communication with LAZADA customer service so that any issues can be resolved promptly.

Recommended reading:

How can a Lazada store with no visitors improve its traffic? How is visitor data calculated? 

How should you resolve a Lazada store suspension? How long does it take for Lazada order limits to be lifted? 

What should you do if Lazada store registration fails? How many days does store review take?