How to Cancel a Shopee Order After It Has Shipped? Are Shopee and Shopee the Same Thing?

While enjoying the convenience of online shopping, we may also encounter a few hiccups. For example, sometimes after purchasing an item, we want to cancel the order for various reasons, only to find that it has already shipped. What should we do then? Don’t worry—today we’ll explain in detail how to cancel a Shopee order after it has shipped.

I. Common Reasons for Canceling a Shopee Order After It Has Shipped

Before explaining how to cancel a Shopee order that has already shipped, let’s first look at some common reasons for canceling an order after shipment:

1. Incorrect item information: Sometimes, we may want to cancel an order because the item information was incorrect when we placed it.

2. Price changes: After an order has shipped, the item’s price changes, making us want to cancel the order.

3. Incorrect delivery address: We entered the wrong delivery address when placing the order, making us want to cancel it.

4. Other reasons: Such as item quality issues, shipping problems, and so on.

II. How to Cancel a Shopee Order After It Has Shipped?

1. Contact the seller

We can try contacting the seller, explaining the situation, and seeing whether we can reach an agreement to cancel the order. Here are the steps for contacting the seller:

1. Open the order details: In the Shopee app, find the order details page.

2. Contact the seller: Tap the “Contact Seller” button and send a request to cancel the order.

3. Wait for the seller’s reply: After receiving the request, the seller will reply as soon as possible.

Note: If the seller agrees to cancel the order, we need to confirm receipt promptly so the seller can process the refund in a timely manner.

2. Contact customer service

If the seller does not agree to cancel the order, we can try contacting Shopee customer service. Here are the steps for contacting customer service:

1. Open the order details: In the Shopee app, find the order details page.

2. Contact customer service: Tap the “Contact Customer Service” button and select “Order Issue.”

3. Describe the issue: Describe in detail why you want to cancel the order after it has shipped.

4. Wait for customer service to reply: Customer service will reply as soon as possible and provide a solution.

Note: When contacting customer service, please provide the order number, item information, and other relevant details so they can handle your request quickly.

3. Request a refund

If neither the seller nor customer service can help us cancel the order, we can try requesting a refund. Here are the steps for requesting a refund:

1. Open the order details: In the Shopee app, find the order details page.

2. Request a refund: Tap the “Request Refund” button and select a reason for the refund.

3. Wait for the seller to process it: After receiving the refund request, the seller will process it as soon as possible.

Note: The refund will be returned to your original payment account. The time it takes to arrive depends on your bank’s policies.

III. Things to Note When Canceling a Shopee Order After It Has Shipped

1. Communicate promptly: If you want to cancel an order after discovering it has shipped, contact the seller or customer service as soon as possible to avoid missing the best opportunity.

2. Provide detailed information: When contacting the seller or customer service, provide the order number, item information, and other relevant details so they can handle your request quickly.

3. Understand the refund policy: Before requesting a refund, familiarize yourself with Shopee’s refund policy to avoid unnecessary complications.

IV. Summary

To resolve the issue of how to cancel an order after it has already been shipped on Shopee, you can contact the seller or customer service, or request a refund. During the process, please be patient and communicate proactively with the seller or customer service so the issue can be resolved smoothly. We hope this article will be helpful!

A detailed guide to shipping orders after receiving your first order on Shopee: the shipping process after an order is placed!

Detailed guide to the shipping process after receiving an order on Shopee:

After a buyer places an order on Shopee, the seller needs to follow these steps to ship it:

Set Up a Logistics Channel

The seller needs to set a preferred shipping method in Seller Centre to ensure that orders automatically use the preset logistics channel.

Buyers expect low shipping costs and fast delivery, so choosing a logistics provider that meets their needs is crucial.

Navigation path: Seller Centre >> Logistics >> Logistics Settings page.

Arrange Shipment in Seller Centre

Sellers manage orders through Seller Centre and check the orders awaiting shipment.

On the To Ship page, sellers can view orders that need to be arranged for shipment, including processed orders and orders being processed.

Click Arrange Shipment, then select a shipping method (drop-off or pickup).

If using a third-party logistics provider (not SLS), you need to set up an account with the relevant provider in advance, then enter the pickup number/delivery code after clicking Arrange Shipment.

The seller needs to pack the products according to the packaging requirements and send them to the corresponding warehouse. After the warehouse receives the products and scans the shipping label, the product status changes from To Ship to In Transit.

Printhow to cancel a Shopee order that has already been shippedshipping label

Before shipping, the seller needs to print the logistics shipping label and attach it to the parcel.

The shipping label contains order informationhow to cancel a Shopee order that has already been shipped, logistics information, buyer information, and other key details.

Pack the Products

To ensure buyers receive their products intact, sellers need to use appropriate packing methods and packaging materials.

When packing, follow certain principles: for example, attach a fragile sticker to fragile items, ensure the packaging is not damaged, and do not use transparent bags.

Packaging tape must not cover the SLS (Shopee Logistics Service) label, and sharp objects must be packed in sturdy cardboard boxes.

Use first-mile service to submit order information in advance (except for self-delivery/huolala)

Sellers need to configure first-mile settings in Seller Centre to submit order information in advance.

Submitting order information in advance helps logistics companies learn about parcels ahead of time and improve logistics efficiency.

Ship the Order

After completing the steps above, sellers can officially send out the parcel.

When sending it out, make sure the logistics information on the parcel is accurate so that the buyer and logistics company can track its status.

Notes:

The seller needs to deliver the goods to the Shopee transit warehouse and complete scanning within DTS+3 business days; otherwise, the order may be canceled. If the seller purchases products from another platform before shipping them to Shopee, using a freight forwarder may save time and costs. A freight forwarder can receive the products, pack them, attach shipping labels, and deliver them directly to the Shopee transit warehouse. Sellers should ensure that packaging is intact and compliant, and avoid combining different orders into one parcel. If using a non-SLS service, sellers need to enter the tracking number and ensure that the shipment is completed within the specified shipping time. By following these steps and notes, sellers can complete the shipping process after receiving a Shopee order and help ensure that buyers receive their products smoothly and enjoy a better shopping experience.

An introduction to the shipping steps for Shopee sellers in China

The steps for Shopee sellers in China to ship orders are as follows:

Log in and arrange shipment:

Log in to Shopee Seller Centre and click “To Ship” in the top menu bar. Find the order to ship and click “Arrange Shipment” on the right. Print the waybill and send the parcel:

Click “Print Waybill” to print the courier waybill. Pack the goods and attach the waybill to the parcel. Send it to the Shopee domestic warehouse using a domestic logistics company. Warehouse scanning and international shipping:

After the Shopee warehouse receives and scans the goods, the order status changes to “Shipping,” indicating that it has entered the international shipping stage. Then wait for the buyer to receive the goods. Notes:

Shipping time requirement: Products must be shipped within 2 days of the buyer placing the order, and the logistics information must be scanned and updated. Parcel requirements: Parcels containing shipped products must strictly comply with platform requirements; otherwise, they will be returned. Late-shipping penalty: If the seller does not ship on time, the order will be canceled directly by the system. Penalty for delayed shipment: If there is no status update showing that the order has been scanned into the warehouse within 2 days after shipment, the platform will consider it a delayed shipment and impose penalty points and a fine. Choosing a shipping method:

Shopee allows sellers to choose between shipping through its official logistics service or a specified third-party logistics provider. Sellers should choose a suitable shipping method based on their actual circumstances to reduce shipping costs, improve shipping efficiency, and enhance the buyer experience. The above covers the specific steps and precautions for shipping orders as a Shopee seller in China.

Shopee Order Shipping Process

Shopee Order Shipping Process:

The Shopee order shipping process is mainly divided into two categories: shipping individual orders and shipping orders in bulk. The process for shipping individual orders varies depending on the logistics method. The detailed steps are as follows:

I. Shipping Individual Orders (SLS Logistics)

Select orders awaiting processing:

In the Shopee Seller Center, go to the [To Ship] page and select the “To Process” tab.

ClickHow to cancel a Shopee order after it has been shippedthe “Arrange Shipment” button to the right of the order awaiting processing.

PrintHow to cancel a Shopee order after it has been shippedthe waybill:

In the pop-up window, click the “Print Waybill” button to print the waybill for the corresponding order.

Pack and send the goods:

The seller packs the goods according to the packaging requirements, ensuring that the parcel complies with SLS logisticsHow to cancel a Shopee order after it has been shippedrequirements.

Send the goods to the corresponding warehouse designated by Shopee.

After the warehouse receives the goods and scans the waybill, the order status changes from [To Ship] to [Shipped].

II. Shipping Individual Orders (Using LWE or Chinapost Logistics)

Preparation:

Sellers need to open an LWE or Chinapost account in advance.

Select orders awaiting processing and arrange shipment:

On the [To Ship] page, select “To Process” and clickHow to cancel a Shopee order after it has been shippedthe “Arrange Shipment” button to the right of the order awaiting processing.

In the pop-up window, enter the LWE or Chinapost tracking number in the “Tracking#” field, then click “Ship”.

Note: This tracking number cannot be changed, so sellers must make sure it is entered correctly.

III. Shipping Orders in Bulk (Using SLS Logistics)

Select bulk shipping:

On the [To Ship] page, select “To Process” and click the “Ship my orders” button on the right.

Download and ship:

Click “Download Shipping Documents” and select all the orders to be shipped in bulk.

On the right, select the order information to download in bulk and proceed with shipping.

FAQ

Can different orders from the same buyer be combined into one parcel for shipping?

No. Each order number corresponds to one tracking number. Combining orders for shipping will leave one of the orders without tracking information, causing the system to treat it as unshipped and affecting the seller’s unshipped rate.

Why can’t I apply for a shipment number?

Possible reasons include: no logistics method has been set, the buyer selected a non-SLS logistics channel, the ordered product belongs to a prohibited category, the order amount exceeds the limit, or a system issue.

For non-SLS logistics, do I need to enter the tracking number?

For the Singapore, Malaysia, Indonesia, and Thailand sites (LWE/China Post), you need to manuallyHow to cancel a Shopee order after it has been shippedenter the tracking number for the order status to change to “Shipped”. If the order is not shipped and a tracking number is not entered within the number of days set by DTS, the system will count it as a late shipment.

What are the requirements for the identification card?

The identification card must measure 10*10cm and include information such as the company name, the number of inner parcels, and the country code. Attach the domestic courier waybill to the outermost shipping bag, write the sender’s address, and send it.

If an order contains multiple products with different shipping timeframes, which one determines the shipping time?

The shipping time is calculated based on the longest product preparation time.

This concludes the detailed introduction to the Shopee order shipping process. We hope it is helpful to sellers.